Complaints Procedure
If something has gone wrong, we would rather hear it from you than not hear it at all. This is what happens when you tell us.
Draft for review — this document is a working draft prepared for the business to check and approve before launch.
Step 1 — Tell us
Call 0800 123 4567 and ask to speak to a manager, or email info@instantcaravansale.co.uk with the word "Complaint" in the subject line. Please include your name, contact number and the vehicle involved.
Step 2 — We acknowledge it
We aim to acknowledge every complaint within two working days and tell you who is dealing with it.
Step 3 — We look into it
We review the enquiry history, speak to the people involved and come back to you with our findings and what we propose to do. Where a complaint is more involved, we will keep you updated rather than leave you waiting.
Step 4 — If you are still unhappy
Ask for the matter to be escalated and it will be reviewed again by someone who has not been involved so far. Placeholder — add details of any trade body or alternative dispute resolution scheme the business belongs to before launch.
Opening hours
Monday to Saturday: 8:30am – 6:00pm. Sunday: 10:00am – 4:00pm.
Questions about this page?
Speak to a person — there is nothing to pay and nothing to sign online.